Title: Server in the Syringa Cafe

Reports To: General Manager

Summary of Position: Provides superlative service to River Dance Lodge guests and co-workers in performing all server duties. The basic purpose is to effectively promote, take and deliver food and beverage orders.

Server - Duties & Responsibilities:

1. Accurately and quickly take and place all food orders with the kitchen, according to the prescribed procedure which includes providing a comfortable, relaxed atmosphere for our guests.
2. Shall use and master the café’s POS (Point of Sale) system.
3. Answer all questions about cooking methods, menu items, specials and prices of all items.
4. Prepare and deliver beverage and dessert orders
5. Check food to ascertain that appearance, temperature and portions are correct and deliver food orders in a timely fashion. Garnish plates as directed by kitchen.
6. Prepare the guest check accurately and present it to the guest before their departure.
7. Collect payment from the guest.
8. Clean, clear and reset dining room tables including refilling condiments as needed.
9. Assist in seating and greeting the guest.
10. Clean and restock service items
11. Sorts racks, presoaks or prewashes as needed.
12. Perform opening and closing duties as directed
13. Responsible for cleaning the restaurant including dusting, sweeping, mopping, cleaning mirrors and windows, carpet, other equipment and furnishings. Cleaning the bathrooms, refilling hand soap, restocking toilet paper and tissues etc. Shall also pick litter in and around the café as needed.
14. Assists in organizing the retail shop in the café. Serves customers wishing to buy items from the shop.
15. Greets cabin guests as they arrive to check in and make them comfortable until the manger on duty can take care of them.
16. Collects information about guests by encouraging them to fill out evaluation forms or mailing list sign up forms.
17. Visits with all guests to determine if they are locals from the area, or tourists traveling through. If locals, reqeusts that they sign up for our email list.
18. Has knowledge to properly answers guest questions regarding to our facility, area attractions and ROW operations.
19. Makes sure all guests are satisfied with their dining experience. If any problem occurs, reports to manager immediately.
20. The position requires a flexible work schedule and some days may require split shifts.

Knowledge and Skills Required:

Education:Ability to read and write English

Experience:One year server experience

Skills and Abilities: Communication and hospitality skills (English required)

Ability to learn Maitre D’ POS system

Miscellaneous:

As a roadside resort we serve three distinct clientele. One is our cabin guests, another are tourists passing through the area and the third are local people who live in the area and may travel as much as 100 miles to eat at the restaurant. Because of our remote location flexibility is required. We may ask you to work a split shift, meaning working in the morning and then returning to work later in the day. We sometimes have guests arrive late and need to keep to accommodate them. A high level of guest service is expected and only those people willing to provide this should apply for this job. A strong teamwork ethic is also required and all coworkers should also be considered as guests. Adherence to all employee policies is required. If staying at the employee accommodations provided by River Dance Lodge adherence to all applicable rules is required.